Privacy Policy
At Dr. Suhair Hamarneh Al-Naber Eye Clinic we are committed to protecting the privacy of our patients. This page explains the data we collect through the website, how it is used and stored, and your rights over it.
Last updated: 2026
We only collect the data you choose to give us through the appointment form or when you contact us: your name, phone number, email address, the appointment you request, and the message describing your condition or the service you would like.
We use your data to confirm your appointment, to contact you about your visit, to organise the clinic schedule and to answer your enquiries. We do not use it for any purpose other than medical care and communication with you.
Appointment requests are stored in a secure booking system owned by the clinic, and only the relevant clinic team can access them. We apply appropriate technical and organisational measures to protect your data from unauthorised access.
When you send a request for an available appointment, that appointment is recorded as reserved in our system so it is no longer offered to other visitors. It is kept only for organising the clinic and following up on cases.
We never sell your data or share it with commercial parties. We may share it only where there is a legal obligation, or with insurance providers when cover needs to be approved at your request.
The website may use third-party services such as Google Maps to display the clinic location, and those services may set their own cookies under their own policies.
We keep appointment requests and the information linked to them for as long as needed to organise appointments and follow up on cases, then dispose of them securely once they are no longer needed.
You can ask to view, correct or delete your data at any time by contacting the clinic, and we will respond to your request as soon as possible.
We may update this policy when our practices or applicable regulations change, and the date of the latest update will appear at the top of this page.
For any question about your data, or to request a correction or deletion, contact us directly.
For details about using the website and booking appointments, please read our Terms of Use.